Refund policy

At NoorCollection, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help with our straightforward return and refund policy.

1. Return Eligibility

You can return items within 7 days of receiving your order, provided they meet the following conditions:

  • The item must be unused, unworn, and in the same condition as received.
  • The item must be in its original packaging with all tags intact.
  • Sale or clearance items are not eligible for returns.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team at Ranausman213@gmail.com or call 0326-4398313 within 7 days of receiving your order.
  2. Provide your order number and reason for return.
  3. Once your return is approved, ship the item back to us. Please note that you are responsible for the return shipping costs.

3. Refunds

Once we receive your returned item, our team will inspect it to ensure it meets our return conditions. We will notify you via email regarding the status of your refund.

  • If your return is approved, a full refund will be processed, excluding any shipping fees. The refund will be issued via your original payment method within 7-10 business days.
  • In the case of a rejected return (due to non-compliance with our return policy), the item will be returned to you, and no refund will be issued.

4. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us at Ranausman213@gmail.com or call 0326-4398313 within 7 days. Exchanges are subject to product availability, and you are responsible for any shipping costs associated with the exchange.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us immediately:

  • Contact us at Ranausman213@gmail.com or 0326-4398313 within 48 hours of receiving the product.
  • Provide a photo of the damaged or defective item, and we will arrange a replacement or a refund, including shipping fees.

6. Non-Returnable Items

  • Items on sale or clearance.
  • Customized or personalized items.
  • Intimate or hygienic products, including undergarments.

Contact Us

If you have any questions about our return or refund policy, please reach out to us:

We are here to assist you with any concerns and ensure a smooth return and refund process.